ordering faq's

Ordering FAQ's

How does 'Add to Enquiry' work?

Every quote and order is different, and our prices are calculated individually according to the details of your order.

  • As you browse our site, you will see a button called ‘Add to enquiry’. If you see a product you like, then click on ‘Add to enquiry’ and this product will be added to your quote. You can keep adding different products and compare prices on different styles.
  • Once you have added all the products you are interested in, you then have the option of filling in details about quantities, colour and branding, and you can upload your logo.
  • When you have added all the necessary details, the information is sent to our sales team who will prepare a personalised quote based on your specific requirements.

What happens once we accept the quotation?

  • When you are happy to go ahead, we would send either a proforma invoice for non-account customers or a sales order confirmation for customers who have an account. Payment methods comprise credit/debit card, BACS or cheque.
  • The sales order/proforma invoice must be checked and approved by the customer before we move the order to production or despatch.
  • Once this has been paid or approved we would send artwork proofs for you to check. If you require embroidery the logo is set up and a proof run off for you approve. If you require printing we mock up PDF proof layouts for you to confirm. All logos and artwork are saved on our system, making top-up orders simple to process.
  • After approval of the artwork and proofs the order is booked into the production line.
  • Once the order is complete we would notify you and despatch on an overnight service.

How long is my quote for printed or embroidered clothing valid for?

Quotes are valid for 2 weeks unless otherwiise stated by our sales team when the quote is issued. 

How long are plain garment prices on the site valid for?

All product prices on the site are updated every January, with some changing in July.

Are there minimum orders?

Embroidery orders usually have a minimum of 6 garments per order, however, embroidered caps require a minimum of 12. Screen printing needs a minimum of 15 garments; other types of printing do not have a minimum quantity. Please note that the minimums do not need to be the same product and can be across garments.

What happens if an item is out of stock?

When you place an order we will notify you immediately if an item is out of stock and when it will be due back in. If you decide to keep the item on backorder we will let you know once it comes back into stock to check it is still required.

Can I cancel an order once it has been placed?

You can cancel an order before it has been paid and there won't be any charges. Once you've paid for the order you can still cancel it as long as the garments haven't been printed or embroidered. If your logo has been set up and you cancel the order we would only refund the cost of the garments and not any set up cost.

Do you have a retail store?

Unfortunately we do not have a store; we are an internet based company. We have a sales team who would be happy to come and see you if you would like to go through your requirements or see samples. If you would like to come to our offices this also isn't a problem; our sales team can arrange an appointment, just call us on 01844 220 500.

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